Artificial Intelligence is getting deeper into our daily lives, but this is not as scary as many may think. With Artificial Intelligence, we have seen things getting better and easier for us but this change does not stop at homes. Today many businesses are coming forward to use AI in new different ways so as to engage their customers, drive sales and make business processes simpler. In short, the demand for Artificial Intelligence development services will go high in the coming years.
We have already seen how Facebook was using AI to improve its ad campaigns as well as seen the effective use of AI-powered chatbots. So, what’s next? What should we expect out of Artificial Intelligence in the new year to boost business success?
Some of the Artificial Intelligence trends that we will see in 2019 are:
1. More Advanced AI Assistants
With the introduction of Amazon’s Alexa, Apple’s Siri, and other kinds of similar devices, consumers were seen hugely benefitting from AI assistants in their homes. Such AI assistants can be used to get a weather report, to play a song, to switch off the lights in the room, to look for some information online, and much more.
The new AI-powered technology is being embraced by the consumers. Based on the study of Adobe Analytics, it is said that around 71 percent of people who owned smart speakers used them at least once in a day while around 44 percent of smart speaker owners who admitted using it multiple times in a day. So in 2019, we will be able to see more of advanced AI assistants helping homes and workplaces as well as influencing other areas of life.
Today, users make AI assistants do basic tasks like search for information online or play a song. In the coming years, the changes will be big as AI assistants will be seen doing bigger tasks. They will be able to offer individualized experienced to the users just by recognizing the voice of the users.
So instead of just speaking to AI devices like we do today, there will soon come a time where you will be talking to your TV or refrigerator.
2. Recruiting Tools Powered by AI
As per the survey carried out by Indeed, 42 percent of employers are not sure about finding the right talent for the job. For a business one of the time consuming and hectic tasks is the recruiting process. Things can be changed with Artificial Intelligence. This means in 2019 businesses will be able to use AI powered recruiting tools which will help them with recruitments.
For example, a chatbot recruiting agent like Mya — My recruiting Assistant — can communicate with candidates through text, email, or Skype. The application can help with the first level of tasks and qualify or reject a candidate for you.
With the use of AI-powered candidate communication and screening tools, a number of AI tools are coming up, which will help companies and organizations save more time in the process of choosing candidates.
3. Conversational AI-Powered Search
With more people coming forward to use AI-powered assistants, the future trend will be about using advanced conversation AI-powered search. The way consumers search for things and answers online has changed quite with the introduction of voice search. Instead of typing words into the search bar, the users will be able to just speak the search queries to the devices but framing normal conversational lines. This clearly means that the way the users get answers from the search results will change too.
We can say that users will get more than just answers from the AI-powered search engines. It will be more than just listings. The answers will be followed by more conversational ones. It will ask some questions back to figure out what the users are actually looking for. So, by answering those questions, it will become possible for the users to easily find what they are looking for through the search results. With the fact that people are changing the way they are searching the web there will be a change in the quality of the answers that they get back. AI will be instrumental towards acting on this front.
4. Better Virtual Agents and Conversational Chatbots
In recent years, chatbots have been working to improve customer service for different types of businesses. In 2019, the change will be better and you will be able to see chatbots becoming more advanced than what it was before and more of human-like. The robotic conversations will come to an end with the use of natural language processing. Just like speaking to a live agent on chat, people will be able to speak to chatbots easily. Businesses will move towards having animated virtual agents for them rather than going for simple chatbots to improve customer service and support with AI chatbots.
For example, Autodesk came up with its virtual agent named Ava. This virtual agent looked like a human and was helping people with the checkout process, answer their questions, direct them to content as well as interact with the users based on the emotional signals.
With time, more businesses and retailers will be going for virtual agents and conversational chatbots to reach out to the consumers and solve their issues through customer service without having to pass them to real agents.
5 Job Changes
Artificial Intelligence has been instrumental in helping businesses to reach efficiency in what they do. For the same reason, job creation will be negatively affected by AI. With AI helping businesses to simplify different processes, certain positions filled up by humans will be taken off. The process of reskilling and retraining workers will become very crucial in the coming years with the increase of AI presence. The process should start as early as possible so that the people will be skilled and ready enough to take the advanced work.
6 Increased Efficiency in Logistics
The use of robots is increasing and its use will be seen particularly in the supply chain. Supply chains carry out functions that are routinely fashioned and executives are looking for ways to optimize it, lower the costs, and manage them in a better way. By making use of emerging technologies like AI, Blockchain, and robotics, supply chains have a better chance to improve and get ahead.
One of the companies that introduced robots into supply chains is Amazon. It acquired Kiva Systems in 2012 to change the course of their supply chain. Over the years, across 25 distribution centers, 80,000 robots were introduced. The AI-powered robots have helped them in gaining efficiency and cost savings to a great extent. With robots working, Amazon has been able to bring down operational costs by 20 percent and make savings of around $22 million per year.
7 Client Interaction and Communication
The introduction of AI in the workplace is going to greatly help those businesses that believe in having continuous communication and interaction with their clients. It becomes possible to record the conversations between the company and its clients using AI applications and tools, which can be later used for analysis and feedback for future references. Based on the customer views it becomes easy for the company executives to make better decisions in the coming days.
For example, one of the AI-based tools named Chorus. AI helps to record and store the conversations automatically as well as measure the performance of the salespeople. This helps them to turn the sales process better and make effective conversations.
8 High Demand for Data Scientists
From the latest trendy technology right from augmented reality to advanced cybersecurity, data plays a crucial role. So as AI grows, the role of data scientists grows too. As per an IBM estimate, the number of jobs for data professionals will increase by 2.7 million by 2020. The candidates who will have the capability to work on large volumes of data through AI implementation will be high on demand. IBM itself believes that the roles for data professionals will be high, and the ones like advanced analysts and data scientists will increase by 28 percent.
9 Medical Breakthroughs
The role of AI in the medical sector is rising exponentially based on its ability to interact with data compared to humans. Many things that we thought impossible to achieve have been made possible for medical researchers by AI. The demand of AI chatbot development services in the medical field will see an upsurge in the coming years.
10 Speech Recognition
In 2018, Amazon’s Alexa turned out to be a huge hit among the consumers. It helped them do a number of things at home as well as search for information on the web. In 2019, you will be able to see more of these kinds of speech recognition tools. It is said that by 2019, around 66.6 million Americans will be using voice or speech recognition technology for various purposes. A good number of appliance-making companies like LG, Whirlpool, and Delta have come forward to make use of the voice recognition features of Alexa to control different appliances. Many companies will come forward in the new year to make use of this AI trend for company success.
11 Image Recognition
With AI, it has become possible for computers to understand speech and reciprocate back, but now it can do the same with images. Through image recognition, it becomes possible to process and analyze the collected data from different visual sources.
With image recognition, a number of tasks can be achieved like the detection of license plates, the diagnosis of diseases, and the completion of payments by photo analysis. This can also help businesses improve their marketing. In 2019, we can expect image recognition to become bigger and better. There are technologies that scan images from different pages on the web to offer relevant ads that can attract users.
12 Cyber Defence
Business owners are having a hard time today as cybercriminals are very much targeting software-as-a-service, cloud infrastructure, and devices powered by IoT. In 2019, Artificial Intelligence will work to fight cyber threats by preventing attacks from hackers.
With the use of Artificial Intelligence and Machine Learning, some companies are trying to identify the threats before its spread as well as detect online enemies in real time before they make any attacks. AI has the capacity to look for abnormal activity at the earliest and defend the system before things become uncontrollable.
13 Smarter Retail Recommendations
When shopping online at different stores, especially on Amazon, you would have seen product recommendations coming up based on the product you bought or browsed. The product recommendations will become smarter in 2019.
With Artificial Intelligence, it will become possible to make product recommendations based on sentiment and tone as well as browsing history. It will help companies offer a more personalized shopping experience on the website.